Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the website and services provided by Dregvoran Logistics Ltd ("we," "us," "our," or "Company"). By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to any part of these Terms, you must not use our services.

2. Company Information

Dregvoran Logistics Ltd is registered in England and Wales with the following details:

  • Registered Name: Dregvoran Logistics Ltd
  • VAT Number: GB724185930
  • Company Registration Number: 12940567
  • Registered Address: Unit 4, Riverside Business Park, Lyon Rd, London SW19 2RL, United Kingdom
  • Email: office@dregvoran.com
  • Telephone: +44 20 8542 1134

3. Services Provided

Dregvoran Logistics Ltd provides freight forwarding, supply chain management, and logistics services ("Services"). Our Services include but are not limited to:

  • International and domestic freight forwarding
  • Customs clearance and documentation
  • Supply chain consulting and optimization
  • Warehouse and distribution services
  • Cargo insurance arrangements
  • Transportation and logistics coordination

4. Terms of Use of Website

4.1 Access and Use

You agree to use our website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the website. Prohibited behavior includes:

  • Harassing or causing distress or inconvenience to any person
  • Transmitting obscene or offensive content
  • Disrupting the normal flow of dialogue within our website
  • Attempting to gain unauthorized access to our systems
  • Interfering with the website's operation or security

4.2 Intellectual Property

The website and all content including text, graphics, logos, images, and software are the property of Dregvoran Logistics Ltd or its content suppliers and are protected by international copyright laws. You may not reproduce, distribute, transmit, or display any content without our prior written permission.

4.3 Modifications to Website

We reserve the right to modify or discontinue our website and services without notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuance.

5. Liability and Limitation of Damages

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

  • Your use of or inability to use our website or services
  • Delays or errors in the provision of services
  • Loss of business, data, revenue, or profits
  • Third-party actions or omissions

Our total liability for any claim arising under these Terms shall not exceed the amount you paid for the services in the 12 months preceding the claim.

6. Service Terms and Conditions

6.1 Quotations and Acceptance

All quotations provided by Dregvoran Logistics Ltd are subject to confirmation and are valid for 30 days from the date of issue unless otherwise stated. Acceptance of a quotation constitutes agreement to these Terms of Service.

6.2 Payment Terms

Unless otherwise agreed in writing, payment for services is due within 30 days of invoice date. We reserve the right to suspend services for non-payment and to charge interest on overdue amounts at the rate of 8% per annum plus the Bank of England base rate.

6.3 Freight Documentation

You are responsible for providing accurate and complete documentation for all goods. We are not liable for errors in documentation not caused by our negligence. All documents remain your property but may be retained for compliance purposes.

6.4 Liability for Goods

While we take reasonable care of goods entrusted to us, liability for loss, damage, or delay to freight is limited to the applicable carrier's liability or insurance coverage. You are responsible for arranging appropriate cargo insurance if desired.

6.5 Customs and Legal Compliance

You warrant that all goods comply with applicable laws and regulations of the countries of origin, transit, and destination. You shall indemnify us against any claims, fines, or penalties arising from your breach of this warranty or failure to provide accurate information.

7. Data Protection and Privacy

Your use of our services is subject to our Privacy Policy. We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and UK data protection laws. We will only process your personal data as described in our Privacy Policy and for the purposes of providing our Services.

By using our services, you consent to the collection and processing of your personal data as outlined in our Privacy Policy.

8. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information shared during the course of business. This includes pricing, business methods, client lists, and strategic information. This obligation shall survive termination of the service relationship.

9. Insurance

Dregvoran Logistics Ltd maintains professional indemnity insurance and public liability insurance. We recommend that you maintain adequate insurance coverage for your goods during transit and while in our care. We can assist in arranging cargo insurance if required.

10. Force Majeure

Neither party shall be liable for failure to perform obligations under these Terms if such failure is caused by circumstances beyond reasonable control, including but not limited to: acts of God, war, terrorism, pandemics, strikes, government action, or natural disasters. The affected party must provide prompt notice of the force majeure event.

11. Termination of Services

Either party may terminate the service relationship by providing 30 days' written notice. Upon termination, all outstanding invoices become immediately payable. We shall make reasonable efforts to deliver goods in progress, but liability is limited to the liability limitations outlined in Section 5.

12. Indemnification

You agree to indemnify, defend, and hold harmless Dregvoran Logistics Ltd, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of our website or services
  • Your breach of these Terms
  • Your violation of applicable laws
  • Content or goods you provide to us
  • Third-party claims against us related to your activities

13. Dispute Resolution

13.1 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of laws principles.

13.2 Jurisdiction

Both parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for resolution of any disputes arising from these Terms or your use of our services.

13.3 Informal Resolution

Before initiating formal legal proceedings, we encourage both parties to attempt to resolve disputes through good faith negotiation between senior representatives.

14. Complaints Procedure

If you have concerns about our services, please contact us immediately at office@dregvoran.com or +44 20 8542 1134. We will acknowledge your complaint within 5 business days and aim to resolve the matter within 30 days. If you remain dissatisfied, you may escalate the matter to our management for further review.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external websites. Your use of third-party websites is at your own risk and subject to their terms and conditions.

16. Warranties and Representations

We provide our services on an "as is" basis. We make no warranties, express or implied, regarding:

  • The fitness of our services for a particular purpose
  • The accuracy or completeness of information provided
  • Uninterrupted or error-free service
  • Absence of viruses or malicious code

17. Amendment of Terms

We reserve the right to amend these Terms at any time by posting updated terms on our website. Your continued use of our services following the posting of amended Terms constitutes your acceptance of the changes. Material changes will be communicated via email if we have your contact information.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severable, and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other written agreements between us, constitute the entire agreement between you and Dregvoran Logistics Ltd regarding your use of our website and services. These Terms supersede all prior negotiations, representations, and agreements.

20. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: office@dregvoran.com
  • Telephone: +44 20 8542 1134
  • Address: Unit 4, Riverside Business Park, Lyon Rd, London SW19 2RL, United Kingdom

Last Updated: January 2026
Version: 1.0
These Terms of Service are effective for all services provided by Dregvoran Logistics Ltd.

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